Estimated lead time is between 4 - 7 weeks from order placement date.

Company Policy

 PRODUCT INFORMATION:

Modern Space Living endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and Modern Space Living reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly differently on different displays and screens. Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. 

All solid wood products use natural materials and variation in color, texture and grain is to be expected. Grains, cracks, and knots are natural occurrences and are not deemed as defective. Please note that every tree has it owns authentic grain pattern reaction. and therefore wood grain inconsistency is not a flaw, relatively a indication of solid wood ingenuity. The unique character of each wood slab means that uniformity, tone or color throughout the wood surface cannot be guaranteed.

Aging woods will show a slight discoloration over its life from the time of purchase due to the changes of room temperatures and exposure to sunlight. 

LEAD TIME: 

An estimated lead time will be provided, lead time is an estimate and not an guarantee. Lead time can be delayed due numerous factors such as freight delays, unstable weather, global pandemics, and other unforeseen circumstances.

Modern Space Living shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods.

 

DELIVERY INFORMATION: 

Please note that it is your responsibility to check that the items will fit through doors, staircases and lifts in their packaging before you place your order. 

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure that your items will fit through the doorways or passageways leading to your delivery location.

Should the items cannot be delivered via direct lift access, including any flight of stairs within apartments or landed property. There is a fee of $20/storey imposed for carrying-up service. Modern Space Living reserves the right to reject the service if it is found unsafe to do so. 

Should the delivery failed after second attempt, Modern Space Living will imposed another transportation fee for the third attempt. 

 

DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS: 

In the event of delay in shipment due to unforeseen situations, Modern Space Living reserves the right to reschedule the delivery, subjected to the availability of delivery slots.

Modern Space Living shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods.

 

DEFECTIVE / RETURNS / EXCHANGES:

For minor defective goods, we will arrange for our team to do a touch up as soon as possible, subject to our earliest schedule. For major defects we will do a one-to-one replacement. 

Such replacement or repair is offered by Modern Space Living at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule. Modern Space Living shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods.

For returns, there will be a restocking fee of 18% of the total item value.

Refunded Amount = Final Price Paid - Service Fee - Delivery Fee - Restocking Fee (18% of Final Paid Price)

Request for return directly at warehouse without prior arrangement will not be entertained.

We do not provide returns for: 

  • Customized products
  • Products that require on-site assembly
  • Modular wardrobes
  • Bedroom sets
  • Products that are not in its new and original unopened condition
  • Products that have been removed from their original packaging, used, stained, torn, washed, discolored, dented, damaged and/or with traces of fragrance or odors.

Modern Space Living has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.